Shipping policy

Last Updated: May 2026

Thank you for shopping with VelouraWick. We are committed to delivering your premium candles safely and on time.

Order Processing

  • All orders are processed within 1–3 business days
  • Orders are not shipped on Sundays or public holidays
  • During high-demand periods, processing times may be slightly delayed

Shipping Time

Estimated delivery time:

  • 3–7 business days across India

Delivery times may vary depending on your location and courier availability.

Shipping Charges

  • Shipping charges will be calculated at checkout
  • Free shipping may be available on selected orders or promotional offers

Order Tracking

Once your order is shipped, you will receive a tracking link or tracking details via email or SMS.

Delays

VelouraWick is not responsible for delays caused by:

  • Courier partners
  • Weather conditions
  • Natural disruptions
  • Incorrect shipping information provided by customers

Damaged Orders

If your order arrives damaged:

  • Contact us within 48 hours of delivery
  • Share clear photos/videos of the package and product

We will review the issue and provide a replacement or refund if applicable.

Incorrect Address

Please ensure your shipping address and contact details are correct before placing the order.

VelouraWick is not responsible for orders delivered to incorrectly entered addresses.

Contact Us

For shipping-related questions, contact us at:

  • Email: velourawickstore@gmail.com
  • Instagram: velourawick

Thank you for choosing VelouraWick.