Return & Refund Policy

At VelouraWick, we strive to provide premium-quality scented candles and a luxurious experience to every customer.

Returns

We accept returns only if:

• The product is damaged during delivery
• You receive the wrong item
• The product is defective

To request a return, please contact us within 48 hours of delivery with:

• Your order number
• Clear photos/videos of the product

Non-Returnable Items

Due to the nature of our products, we do not accept returns for:

• Used candles
• Opened products
• Change of mind
• Fragrance preference issues

Refunds

Once your return request is approved:

• Refunds will be processed within 5–7 business days
• The amount will be refunded to your original payment method

Replacement

If your candle arrives damaged, we may offer:

• A replacement product, or
• A full refund

Contact Us

For any return or refund queries, contact us at:

• Email: velourawickstore@gmail.com
• Instagram: velourawick

Thank you for shopping with VelouraWick.